Last Updated: [01/09/2026]
At Fitfy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Fitfy collects, uses, stores and protects your information when you visit our website, create an account, purchase a service or program, attend an online session, communicate with our team or otherwise use our services.
By accessing or using Fitfy, you acknowledge that you have read and understood this Privacy Policy.
- Information We Collect
Depending on how you use Fitfy, we may collect:
Personal Information
– Name
– Mobile number
– Email address
– Date of birth or age
– Gender, where voluntarily provided
– Location/address, where required for service delivery
– Account and login information
Health & Fitness Information
To provide personalised consultations, physiotherapy, fitness or wellness services, we may collect information voluntarily provided by you, such as:
– Health and medical history
– Existing conditions or injuries
– Pain or mobility concerns
– Fitness level and goals
– Exercise history
– Information shared during consultations or assessments
We only seek information that is reasonably necessary to provide or improve the relevant service.
Transaction Information
– Service or program purchased
– Payment status
– Transaction details
Payment information may be processed through our authorised third-party payment service providers. Fitfy does not intend to store complete card, UPI or banking credentials on its own systems unless specifically required and lawfully permitted.
Technical Information
When you use our website or online services, we may collect information such as device type, browser, IP address, operating system, pages visited, usage activity and other technical information for security, analytics and service improvement.
- How We Use Your Information
We may use your information to:
– Create and manage your Fitfy account
– Schedule and provide consultations, classes and training
– Personalise health, fitness and wellness programs
– Understand your goals and requirements
– Process payments and transactions
– Communicate with you regarding bookings, sessions and services
– Provide customer support
– Improve our website, programs and services
– Maintain platform security and prevent misuse
– Comply with applicable legal and regulatory requirements
– Send promotional communications where permitted and where you have provided the required consent
- Health Information
Health and fitness information may be required for certain Fitfy services to help our professionals understand your requirements and provide appropriate guidance.
You should provide accurate and relevant information. Fitfy will use such information only for legitimate purposes connected with the services you request, subject to applicable law.
- Sharing of Information
Fitfy may share relevant information with:
– Our authorised professionals, trainers and service providers
– Payment gateways and technology providers
– Communication, scheduling and hosting providers
– Analytics and security service providers
– Government, regulatory or law-enforcement authorities where required by law
We do not sell your personal information to third parties.
Where third-party service providers process information on our behalf, we expect them to maintain appropriate confidentiality and security safeguards.
- Cookies & Similar Technologies
Our website may use cookies and similar technologies to remember preferences, understand website usage, improve functionality and support analytics or marketing.
You may be able to control cookies through your browser settings. Some website functions may be affected if certain cookies are disabled.
- Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online system can be guaranteed to be completely secure.
- Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, fulfil legitimate business purposes, comply with legal obligations, resolve disputes and enforce applicable agreements.
When information is no longer required, we may delete or anonymise it in accordance with applicable law.
- Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to request access, correction or deletion of certain information, withdraw consent where applicable, and raise a grievance.
Requests may be submitted using the contact details provided below.
- Children’s Privacy
Fitfy’s services are primarily intended for adults. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us.
- Third-Party Links
Our website may contain links to third-party websites, platforms or services. Fitfy is not responsible for the privacy practices of those third parties. We encourage users to review their respective privacy policies.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
Any updated version will be published on this page with the revised “Last Updated” date.
- Contact Us
For questions, concerns, privacy requests or grievances relating to this Privacy Policy, please contact:
Fitfy
Email: [privacy@fitfy.in]
Phone: [Phone Number]
Address: [Registered Business Address]
Grievance Contact:
Name: [Name]
Email: [Grievance Email]