Last Updated: [DD/MM/YYYY]
At Fitfy, we want your experience to be simple, transparent and fair. This Cancellation & Refund Policy explains the terms applicable to our online consultations, group classes, personal training sessions and programs.
By purchasing a Fitfy service or program, you agree to the terms below.
- Online Consultation
Online consultations are scheduled services and are reserved specifically for you.
If you need to cancel or reschedule a consultation, please inform us at least [X hours] before the scheduled time.
– Requests made within the permitted cancellation window may be rescheduled, subject to availability.
– Cancellations made after the permitted window may not be eligible for a refund or rescheduling.
– If Fitfy cancels a consultation due to an issue on our end, you will be offered an alternative session or an applicable refund.
- Group Classes
Fitfy group-class memberships are available for 1-month, 3-month and 12-month durations.
Once a membership has been activated, the membership fee is generally non-refundable, except where required under applicable law or where Fitfy determines otherwise.
Individual class bookings may be cancelled or rescheduled within [X hours] before the scheduled class.
Late cancellations or no-shows may result in the session being treated as used.
- Online Personal Training
Online Personal Training packages are available in 10-session, 30-session and 50-session options.
Once a Personal Training package has been purchased and activated:
– The package is generally non-refundable.
– Individual sessions may be rescheduled by providing at least [X hours] notice.
– Late cancellations or no-shows may result in the session being counted as used.
– Sessions cannot be transferred to another person unless specifically approved by Fitfy.
– Sessions must be used within the validity period communicated at the time of purchase.
- Cancellation by Fitfy
If Fitfy or an assigned professional is unable to conduct a scheduled session, Fitfy may:
– Reschedule the session;
– Provide an alternative professional, where appropriate; or
– Provide an applicable refund/credit at Fitfy’s discretion or where required by applicable law.
- Technical Issues
If a session cannot be completed due to a technical problem caused by Fitfy’s platform or service provider, we will make reasonable efforts to reschedule the affected session.
Users are responsible for maintaining a suitable internet connection, compatible device and appropriate environment for participating in online sessions.
- Refund Eligibility
Refund requests will be assessed according to the nature of the service, whether the service has been used, the applicable cancellation window and the circumstances of the request.
Where a refund is approved, it will generally be processed to the original payment method.
The time taken for the amount to reflect in your account may depend on the payment gateway or financial institution.
- Service Issues
If you believe a service was not delivered as described or there was a significant issue with the service provided, please contact Fitfy as soon as reasonably possible.
We will review the concern and determine an appropriate resolution based on the circumstances.
- Promotional Offers
Services or memberships purchased under promotional offers may have additional cancellation or refund conditions. Any such conditions will be communicated at the time of purchase.
- How to Request a Cancellation or Refund
To request a cancellation, rescheduling or refund, please contact:
Fitfy Support
Email: [support@fitfy.in]
Phone/WhatsApp: [Phone Number]
Please include your registered name, registered mobile/email, service or program purchased, booking details and reason for the request.
- Policy Changes
Fitfy may update this Cancellation & Refund Policy from time to time. The latest version will be published on this website with the updated date.